Esecuritel
Reviews and Complaints
Esecuritel - Review in Insurance category from Chillicothe, Ohio
I contacted Esecuritel today, 11/7/2016, after finding charges on my bank account. When I game them my name, they had not information.
They then asked for the first 6 numbers of the card and the last 4 still no information. But they can't cancel it out because they have no record of me, yet they charge me nine dollars a month for cell insurance.
This is a scam and they illegally take money from my account
- Illegally charging my account
- Scam
- Rude customer service
Preferred solution: Full refund
Esecuritel - Cell Phone Replacement Review from Portugal Cove, Newfoundland And Labrador
Not worth it – huge deductible, bad customer service
Short Review on November&nbs-04:00;01,&nbs-04:00;2016
Boycott this company
Esecuritel - Cell Phone Replacement Review from Essex, Ontario
They love taking your money but not replacing your phone
- Inter office communication is not good
Preferred solution: Deliver product or service ordered
Cancelled insurance but still continued to withdraw from my account
- Cust serv
- Unhelpful
- Your customer service people
Preferred solution: Full refund
Esecuritel Cell Phone Replacement Review
Esecuritel - Review in Insurance category from Winnipeg, Manitoba
Poor customer service
- I declined this insurance but they charge me
Preferred solution: Full refund
Avoid this company
- Poor replacement
Preferred solution: Let the company propose a solution
Cancel at once!
I decided to get this insurance when I bought my new iPhone 6s at target and April 2016. It'll late August 2016 I had to make a claim on my phone got water damage.
The initial claim process was OK, but they sent me a defective phone. I immediately followed the instructions regarding replacing the defective phone, but was met with constant hurtles. They gave me a claim form which had to be notarized, which was easy for me because there's a notary in my office. However just seems like it was intended to make things difficult for return.
I got the claim form, had it notarized and faxed and within five minutes. But then, I got an email that the form had been rejected because it was "" illegible.
after several failed attempts of trying to get the defective phone they sent me replaced, I just bought a new iPhone and canceled their service. Do not go with this company, it's terrible.
- Horrible customer service
- Poor replacement
- Customer service nightmare
Worst Company EVER
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Try to remember any old numbers that you might have had. If you bought your phone at Target, Verizon, etc, perhaps the sales person signed you up.
Do you remember signing an insurance contract? Esec is so anal about this stuff, it's frustrating but yelling won't solve anything (they'll just mute the phone and cuss you out).
I had esh*ESECURIT GA 855-358-**** on my checking statement
It is a scam and someone was stealing $8.53 from me!! That may be why they have no record of you in their system.
And when I called the number it showed up as New Jersey and also it showed up under numerous scam websites. And once I asked why they was taking money out of my account the lady hung up on me.