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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

I called to file a claim for one of our Samsung Galaxy Tablets. The first man I talked to took all my info & then told me he had to transfer me to tech support. He hung up on me as he tried to transfer the call.

I called back, had to go thru the whole spill again & was again told I needed to be transferred to another dept. I sat on hold for about 10 mins when he came back to tell me that no one in that dept was available, so I needed to call back again. Seriously?

A customer should not have to jump thru hoops in order to file a claim.

This reviewer shared experience about poor customer service and wants this business to "customer service to contact me so i can get the tablet replaced" as the author lost $250. JennB is overall dissatisfied with Esecuritel. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Esecuritel.

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