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1.3

Made a claim with esecuritel, it took me almost three months to receive my phone. After the run around they gave me!

Spent numerous hour lunches on hold, having my calls dropped and/or having rude associates. I've worked retail and know the lingo. They had literally no empathy and would give hella attitude. Halfway through the process i lost the phone.

Told an associate and he assured me to just call after receiving the new phone cause they can't change thee claim while it's being filed. So was told to call back once i recieved it to change the claim but now they won't accept it.

They are saying they will be charging me 75 dollars. Oh joy!

Reason of review: Return, Exchange or Cancellation Policy.

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