Product: Esecuritel Cell Phone Replacement Clear all filters (22 of 22 reviews match)
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Esecuritel Cell Phone Replacement Review

This company is a scam!!!! As soon as I completed the claim for my IPhone lost, I didn't have anymore access on my account. On the call I was told that they can't use emails for communication, and they're not obligated to send any notifications or communication via mail. The only way to get in touch with them is by calling. In the end they asked for $214.00 for their refurbished replacement?????
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Product
Esecuritel Cell Phone Replacement
#923222
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This is the ABSOLUTE WORST company I've ever had to deal with.My original phone screen cracked so they sent out a defective phone that motherboard crashed and lost ALL my information on it, they then filed another claim and sent me yet another defective phone that...
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Anonymous
Anonymous

If you do let me know how that works out for you, thinking about following through on the same thing. beginning to question whether the company is even legit or not!!

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Esecuritel Cell Phone Replacement
#920142
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Esecuritel Cell Phone Replacement Review

They sent me a defective replacement phone to begin with then denied me a replacement. The phone didn't receive a lot of text messages even after speaking to the tech department they told me it was the phone and not their network. Garbage.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Esecuritel Cell Phone Replacement
#919004
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So I called up Esecuritel and they say they only consider the phone cost when you buy them which make no sense to me as phone prices drops every day. Even after paying 199$ and 9.99$ every month for insurance you only get a refurbished phone. I found out ATT only...
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1.0
Product
Esecuritel Cell Phone Replacement
I didn't like
  • Refused to provide service i paid for
  • Customer serivice
  • Desire to appease without resolving issue
#918002
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Got them to replace my phone after a manufacture defect, was honestly impressed with delivery and the phone I received.Within 2 weeks of receiving my "refurbished phone" the battery started to overheat, then smoke, at which point i threw it across the room, the phone...
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1.1
Product
Esecuritel Cell Phone Replacement
I didn't like
  • Customer service
  • Replacement phone catches fire within 2 weeks
#910577
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Esecuritel gave us the run around for a while about replacing it. My husband worked around it for almost a year, but it just kept getting worse. Eventually, he couldn't take the mounting issues & we contacted esecuritel again about the issues. They had numerous...
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2.3
Product
Esecuritel Cell Phone Replacement
I didn't like
  • Poor replacement
#910547
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I figured it was the battery so I called eSecuritel back and mentioned what was going on and that I would like just a new battery. Anyway, the next day I got a new phone again. Tried that, and it was the same thing. So then I figured maybe it was the phone, so I...
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Anonymous
Anonymous

Having the exact same issue

1.0
Portugal Cove, Newfoundland And Labrador
Product
Esecuritel Cell Phone Replacement
#909733
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A disaster of a company that will replace your phone with a reconditioned piece of **** that doesn't work, then they will not replace that phone for 6 weeks because your claim needed to be escalated to corporate, they will also not contact you, they just tell you they...
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1.8
Product
Esecuritel Cell Phone Replacement
I liked
  • Fast delivery
  • Quick line to speak with customer service agent
I didn't like
  • Changing terms of policy
  • Scam
  • Wont work with paying customer
#909313
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On Monday we called in and ordered 2 replacement phones for mine and my boyfriends at 4:50 pm.The lady we spoke to said there was a 3 to 5 business delay in our area for Canada Post- fine. My boyfriend receives his phone the next day at 11 am. How in the world did he...
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Product
Esecuritel Cell Phone Replacement
#906890
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it has been 3 weeks since I have mailed my affidavit and no response , I have been paying for insurance and cant get the claim settled they say to email its faster but they want a colored photo and they want the affidavit noterized I cannot do that and send an email...
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Esecuritel Cell Phone Replacement
#898782
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