Product: Esecuritel Cell Phone Replacement Clear all filters (21 of 21 reviews match)
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Got them to replace my phone after a manufacture defect, was honestly impressed with delivery and the phone I received.Within 2 weeks of receiving my "refurbished phone" the battery started to overheat, then smoke, at which point i threw it across the room, the phone...
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1.1
Product
Esecuritel Cell Phone Replacement
I didn't like
  • Customer service
  • Replacement phone catches fire within 2 weeks
#910577
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Esecuritel gave us the run around for a while about replacing it. My husband worked around it for almost a year, but it just kept getting worse. Eventually, he couldn't take the mounting issues & we contacted esecuritel again about the issues. They had numerous...
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2.3
Product
Esecuritel Cell Phone Replacement
I didn't like
  • Poor replacement
#910547
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I figured it was the battery so I called eSecuritel back and mentioned what was going on and that I would like just a new battery. Anyway, the next day I got a new phone again. Tried that, and it was the same thing. So then I figured maybe it was the phone, so I...
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Anonymous
Anonymous

Having the exact same issue

1.0
Esecuritel Portugal Cove, Newfoundland And Labrador
Product
Esecuritel Cell Phone Replacement
#909733
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A disaster of a company that will replace your phone with a reconditioned piece of **** that doesn't work, then they will not replace that phone for 6 weeks because your claim needed to be escalated to corporate, they will also not contact you, they just tell you they...
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1.8
Product
Esecuritel Cell Phone Replacement
I liked
  • Fast delivery
  • Quick line to speak with customer service agent
I didn't like
  • Wont work with paying customer
  • Scam
  • Changing terms of policy
#909313
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On Monday we called in and ordered 2 replacement phones for mine and my boyfriends at 4:50 pm.The lady we spoke to said there was a 3 to 5 business delay in our area for Canada Post- fine. My boyfriend receives his phone the next day at 11 am. How in the world did he...
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Product
Esecuritel Cell Phone Replacement
#906890
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it has been 3 weeks since I have mailed my affidavit and no response , I have been paying for insurance and cant get the claim settled they say to email its faster but they want a colored photo and they want the affidavit noterized I cannot do that and send an email...
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Product
Esecuritel Cell Phone Replacement
#898782
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The claim process for my damaged Virgin Mobile phone was processed quickly and I received a new, not reconditioned, phone promptly.I sent the damaged phone back in the prepaid packaging providedb within three days but they now say it was not received and threaten to...
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Esecuritel Greenville, Rhode Island
Product
Esecuritel Cell Phone Replacement
#888282
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I was sent a cell phone from esecuritel for my lost cell.I called virgin mobile to activate it. I was told that esecuritel sent me a cell that was still activated to another virgin mobile customer.. Now after 2 hours on the phone with them i was told i must wait 24-48...
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1.4
Esecuritel Waianae, Hawaii
Product
Esecuritel Cell Phone Replacement
I liked
  • Fast shipping
I didn't like
  • Sending me a wrong cell phone
#865688
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