Esecuritel Cell Phone Replacement Reviews

1.3
(12 reviews)
Price Affordability
Value for money
Product or Service Quality
I figured it was the battery so I called eSecuritel back and mentioned what was going on and that I would like just a new battery. Anyway, the next day I got a new phone again. Tried that, and it was the same thing. So then I figured maybe it was the phone, so I called again and had another new phone sent out and it was the same thing. Eventually I got so fed up that I just paid out my phone and canceled my account with Koodo to go to another...
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A disaster of a company that will replace your phone with a reconditioned piece of **** that doesn't work, then they will not replace that phone for 6 weeks because your claim needed to be escalated to corporate, they will also not contact you, they just tell you they will have the answer within 96 hours and to keep calling back to check.They will also tell you that you never shipped back the previous phone and charge you 250 dollars non...
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1.8
I liked
  • Fast delivery
  • Quick line to speak with customer service agent
I didn't like
  • Wont work with paying customer
  • Changing terms of policy
  • Scam
#909313
On Monday we called in and ordered 2 replacement phones for mine and my boyfriends at 4:50 pm.The lady we spoke to said there was a 3 to 5 business delay in our area for Canada Post- fine. My boyfriend receives his phone the next day at 11 am. How in the world did he get his phone and not mine. So we call the company and ask for an explanation. The lady we speak to tells us its a first come first serve basis, well i call 25 mins before my...
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it has been 3 weeks since I have mailed my affidavit and no response , I have been paying for insurance and cant get the claim settled they say to email its faster but they want a colored photo and they want the affidavit noterized I cannot do that and send an email this is rediculouse I have and Id and the affidavit that should be enough why all the hoops and why say we can mail it and they cant find it after 3 weeks meanwhile I am still paying...
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The claim process for my damaged Virgin Mobile phone was processed quickly and I received a new, not reconditioned, phone promptly.I sent the damaged phone back in the prepaid packaging providedb within three days but they now say it was not received and threaten to charge me $100 in addition to my copay. If you do not have their plan buyer beware. If you do and you make a claim DO NOT use their package. Pay a few bucks to the post office and...
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I was sent a cell phone from esecuritel for my lost cell.I called virgin mobile to activate it. I was told that esecuritel sent me a cell that was still activated to another virgin mobile customer.. Now after 2 hours on the phone with them i was told i must wait 24-48 hrs before the can figure out what to do. I NEEDED MY CELL YESTERDAY. Their quality control department must be apathetic to their job. Now must wait another 4 days minimum to get...
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1.4
I liked
  • Fast shipping
I didn't like
  • Sending me a wrong cell phone
#865688