Product: Esecuritel Cell Phone Replacement Clear all filters (22 of 22 reviews match)
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I purchased a Samsung Note 3 phone at Target (for $49 with 2 year plan!) 30 months ago and have been paying $6.95 a month for insurance ever since. When the phone finally started going wonky, I initiated a claim for a replacement knowing full well they may not be able...
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1.0
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Esecuritel Cell Phone Replacement
I didn't like
  • Employee knowledge
  • Replacement plan
  • Website
#1139749
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This is the worst company!After paying my premium for over 2.5 years (over $300 total) I went to file a claim and they want 200$ deductible to replace my Samsung S5 with a refurbished Samsung S5 (which you can buy out of pocket for 140$) Im not about to pay an...
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1.0
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Esecuritel Cell Phone Replacement
#1026899
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Ya gotta love Cell Phone Insurance Companies. Yesterday my wife got her replacement phone we turned it on and it's a defective phone. I call up esecuritel at 4:30 pm I get a woman with a very thick accent but I was barely able to understand her. We go through the whole...
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1.0
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Esecuritel Cell Phone Replacement
#952982
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They are so unorganized.Always took the money on time, but when I needed replacement, they sent a dirty used phone, that was the wrong model, and charged 200. We sent it back, cancelled plan, and have called back 6 times, still no refund. On the 4th call they accused...
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Anonymous
Anonymous

The call centre is in Toronto and Ottawa. Head office is in Georgia, so you might want to find a GA number and call them. Or call the call centre, right away ask to speak to s...

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Esecuritel Cell Phone Replacement
#946549
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The worst company that I have dealt.I called for a replacement because of my broken cell. I was told I must return my broken cell and charger. "Unfortunately" I did. Once I got the new one, I noticed it can not be charged. After 5 hours charging , it just had 10%...
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Anonymous
Anonymous

Mobile providers are doing their job. They're sales people. You might think they care about you, but they actually care more about $$$. Esecuritel replacement phones are like-...

1.0
Product
Esecuritel Cell Phone Replacement
#944480
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This has to be the worst company i have ever dealt with.Broke my phone so i called for a replacement which was a galaxy s6. They tell me they dont have any in stock and dont know when the phones will be getting there . As a truck driver i dont have time to sit around...
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Anonymous
Anonymous

I used to work there. Your provider has a facility with the refurbished phones, so if they were out of stock, they're out of stock. Consider yourself lucky because the "like o...

Essex, Ontario
Product
Esecuritel Cell Phone Replacement
#941389
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Esecuritel Cell Phone Replacement Review

WORST CUSTOMER SERVICE AND INSURANCE COMPANY!!! Sent me a phone that didn't work and charged me ANOTHER $200 to get another refurbished phone even tHough it was the phone they sent me that didn't Work! spent $400 to have horrible refurbished phones sent to me! Spent hours on the phone multiple times a week to have nothing happen! Just horrible!
1.0
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Exchange, Refund and Cancellation Policy
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Esecuritel Cell Phone Replacement
#934932
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I updated a phone 5 months go and was happy with phone but insurance did not cancel when old phone was turned.We have a number of phones and noticed a reoccurring charge and called to to find out which phone it was and it was a dead phone from 5 months they did cancel...
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1.0
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Esecuritel Cell Phone Replacement
#929691
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I had a claim and they sent me a replacement.After 3 weeks the phone touch screen would not work or start typing without touching it. I called them and they stated i had 3 replacement phones outstanding which is totally false. Then they want me to send in my phone and...
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1.0
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Esecuritel Cell Phone Replacement
#923773
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I decided to get this insurance when I bought my new iPhone 6s at target and April 2016.It'll late August 2016 I had to make a claim on my phone got water damage. The initial claim process was OK, but they sent me a defective phone. I immediately followed the...
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1.0
Product
Esecuritel Cell Phone Replacement
I didn't like
  • Horrible customer service
  • Poor replacement
  • Customer service nightmare
#923584
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