Manufacturer: Esecuritel Category: Replacement Clear all filters (21 of 21 reviews match)
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This is the worst company!After paying my premium for over 2.5 years (over $300 total) I went to file a claim and they want 200$ deductible to replace my Samsung S5 with a refurbished Samsung S5 (which you can buy out of pocket for 140$) Im not about to pay an...
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1.0
Product
Esecuritel Cell Phone Replacement
#1026899
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Ya gotta love Cell Phone Insurance Companies. Yesterday my wife got her replacement phone we turned it on and it's a defective phone. I call up esecuritel at 4:30 pm I get a woman with a very thick accent but I was barely able to understand her. We go through the whole...
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1.0
Product
Esecuritel Cell Phone Replacement
#952982
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They are so unorganized.Always took the money on time, but when I needed replacement, they sent a dirty used phone, that was the wrong model, and charged 200. We sent it back, cancelled plan, and have called back 6 times, still no refund. On the 4th call they accused...
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Anonymous
Anonymous

The call centre is in Toronto and Ottawa. Head office is in Georgia, so you might want to find a GA number and call them. Or call the call centre, right away ask to speak to s...

Product
Esecuritel Cell Phone Replacement
#946549
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Esecuritel Cell Phone Replacement Review

#934932
1.0
WORST CUSTOMER SERVICE AND INSURANCE COMPANY!!! Sent me a phone that didn't work and charged me ANOTHER $200 to get another refurbished phone even tHough it was the phone they sent me that didn't Work! spent $400 to have horrible refurbished phones sent to me! Spent hours on the phone multiple times a week to have nothing happen! Just horrible!
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Esecuritel Cell Phone Replacement Review

#923222
1.0
This company is a scam!!!! As soon as I completed the claim for my IPhone lost, I didn't have anymore access on my account. On the call I was told that they can't use emails for communication, and they're not obligated to send any notifications or communication via mail. The only way to get in touch with them is by calling. In the end they asked for $214.00 for their refurbished replacement?????
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Esecuritel Cell Phone Replacement Review

#919004
1.0
They sent me a defective replacement phone to begin with then denied me a replacement. The phone didn't receive a lot of text messages even after speaking to the tech department they told me it was the phone and not their network. Garbage.
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The worst company that I have dealt.I called for a replacement because of my broken cell. I was told I must return my broken cell and charger. "Unfortunately" I did. Once I got the new one, I noticed it can not be charged. After 5 hours charging , it just had 10%...
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Anonymous
Anonymous

Mobile providers are doing their job. They're sales people. You might think they care about you, but they actually care more about $$$. Esecuritel replacement phones are like-...

1.0
Product
Esecuritel Cell Phone Replacement
#944480
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This has to be the worst company i have ever dealt with.Broke my phone so i called for a replacement which was a galaxy s6. They tell me they dont have any in stock and dont know when the phones will be getting there . As a truck driver i dont have time to sit around...
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Anonymous
Anonymous

I used to work there. Your provider has a facility with the refurbished phones, so if they were out of stock, they're out of stock. Consider yourself lucky because the "like o...

eSecuritel Essex, Ontario
Product
Esecuritel Cell Phone Replacement
#941389
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I updated a phone 5 months go and was happy with phone but insurance did not cancel when old phone was turned.We have a number of phones and noticed a reoccurring charge and called to to find out which phone it was and it was a dead phone from 5 months they did cancel...
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1.0
Product
Esecuritel Cell Phone Replacement
#929691
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I had a claim and they sent me a replacement.After 3 weeks the phone touch screen would not work or start typing without touching it. I called them and they stated i had 3 replacement phones outstanding which is totally false. Then they want me to send in my phone and...
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1.0
Product
Esecuritel Cell Phone Replacement
#923773
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I decided to get this insurance when I bought my new iPhone 6s at target and April 2016.It'll late August 2016 I had to make a claim on my phone got water damage. The initial claim process was OK, but they sent me a defective phone. I immediately followed the...
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1.0
Product
Esecuritel Cell Phone Replacement
I didn't like
  • Poor replacement
  • Customer service nightmare
#923584
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This is the ABSOLUTE WORST company I've ever had to deal with.My original phone screen cracked so they sent out a defective phone that motherboard crashed and lost ALL my information on it, they then filed another claim and sent me yet another defective phone that...
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Anonymous
Anonymous

If you do let me know how that works out for you, thinking about following through on the same thing. beginning to question whether the company is even legit or not!!

Product
Esecuritel Cell Phone Replacement
#920142
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So I called up Esecuritel and they say they only consider the phone cost when you buy them which make no sense to me as phone prices drops every day. Even after paying 199$ and 9.99$ every month for insurance you only get a refurbished phone. I found out ATT only...
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1.0
Product
Esecuritel Cell Phone Replacement
I didn't like
  • Refused to provide service i paid for
  • Customer serivice
  • Desire to appease without resolving issue
#918002
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