Esecuritel Cell Phone Replacement Reviews

1.3
(12 reviews)
Price Affordability
Value for money
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They are so unorganized.Always took the money on time, but when I needed replacement, they sent a dirty used phone, that was the wrong model, and charged 200. We sent it back, cancelled plan, and have called back 6 times, still no refund. On the 4th call they accused us of sending the 'old' phone to them. Had NO IDEA what phone they sent. We emailed thE SERIAL numbers on my original phone, then called in and they couldn't find the email even...
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The worst company that I have dealt.I called for a replacement because of my broken cell. I was told I must return my broken cell and charger. "Unfortunately" I did. Once I got the new one, I noticed it can not be charged. After 5 hours charging , it just had 10% charge! I called them again and explained the issue, they asked me to return the cell and recievd another one. The second one had the same issue. I borrow a charger from my friend and...
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This has to be the worst company i have ever dealt with.Broke my phone so i called for a replacement which was a galaxy s6. They tell me they dont have any in stock and dont know when the phones will be getting there . As a truck driver i dont have time to sit around and wait for a phone. In there policy it says if they dont have your phone they will replace it with a similar or better one but when i asked them about it they said they didnt have...
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I updated a phone 5 months go and was happy with phone but insurance did not cancel when old phone was turned.We have a number of phones and noticed a reoccurring charge and called to to find out which phone it was and it was a dead phone from 5 months they did cancel today but do not reimburse you for past charges. I recommend not using this plan because it never cancels nor do they send any info about account to verify you still have phone....
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I had a claim and they sent me a replacement.After 3 weeks the phone touch screen would not work or start typing without touching it. I called them and they stated i had 3 replacement phones outstanding which is totally false. Then they want me to send in my phone and after they review they will send a replacement in the next few weeks. Poor customer service and replacement phones are junk. I paid for insurance for the last four years and this...
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I decided to get this insurance when I bought my new iPhone 6s at target and April 2016.It'll late August 2016 I had to make a claim on my phone got water damage. The initial claim process was OK, but they sent me a defective phone. I immediately followed the instructions regarding replacing the defective phone, but was met with constant hurtles. They gave me a claim form which had to be notarized, which was easy for me because there's a notary...
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1.0
I didn't like
  • Poor replacement
  • Customer service nightmare
  • Horrible customer service
#923584
This is the ABSOLUTE WORST company I've ever had to deal with.My original phone screen cracked so they sent out a defective phone that motherboard crashed and lost ALL my information on it, they then filed another claim and sent me yet another defective phone that malfunctions. I called back and they said they were sending an escalation for another phone with a different make and model. After a week I followed up with them on the escalation and...
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I looked into all the websites like bestbuy,target,amazon etc (Recommended by Samsung official website) and the costliest I found was 530$. So I called up Esecuritel and they say they only consider the phone cost when you buy them which make no sense to me as phone prices drops every day. Even after paying 199$ and 9.99$ every month for insurance you only get a refurbished phone. I found out ATT only charges 6.99 monthly and replacement cost is very low when compared to this *** ESecuritel. Thanks ESecuritel...
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1.0
I didn't like
  • Refused to provide service i paid for
  • Customer serivice
  • Desire to appease without resolving issue
#918002
Got them to replace my phone after a manufacture defect, was honestly impressed with delivery and the phone I received.Within 2 weeks of receiving my "refurbished phone" the battery started to overheat, then smoke, at which point i threw it across the room, the phone caught fire and exploded. Tried to file another claim and they said it was the wiring in my house. My house is less than 5 years old. Never deal with these guys , crooks, criminals,...
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1.1
I didn't like
  • Replacement phone catches fire within 2 weeks
  • Customer service
#910577
Esecuritel gave us the run around for a while about replacing it. My husband worked around it for almost a year, but it just kept getting worse. Eventually, he couldn't take the mounting issues & we contacted esecuritel again about the issues. They had numerous excuses, that kept changing, for not accepting the claim. I had to get intouch with their corporate office & get very testy before they would process a clai. However, they wouldn't...
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Esecuritel Cell Phone Replacement Review

#934932
1.0
WORST CUSTOMER SERVICE AND INSURANCE COMPANY!!! Sent me a phone that didn't work and charged me ANOTHER $200 to get another refurbished phone even tHough it was the phone they sent me that didn't Work! spent $400 to have horrible refurbished phones sent to me! Spent hours on the phone multiple times a week to have nothing happen! Just horrible!
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Esecuritel Cell Phone Replacement Review

#923222
1.0
This company is a scam!!!! As soon as I completed the claim for my IPhone lost, I didn't have anymore access on my account. On the call I was told that they can't use emails for communication, and they're not obligated to send any notifications or communication via mail. The only way to get in touch with them is by calling. In the end they asked for $214.00 for their refurbished replacement?????
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Esecuritel Cell Phone Replacement Review

#919004
1.0
They sent me a defective replacement phone to begin with then denied me a replacement. The phone didn't receive a lot of text messages even after speaking to the tech department they told me it was the phone and not their network. Garbage.
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