Product: Esecuritel Cell Phone Claim Clear all filters (11 of 11 reviews match)
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Paid $7.99 a month for the last 3 years to protect my son's phone.Well he lost it, but we weren't sure when and while we searched for it, we bought a disposable phone. Filed the claim with Esecurital and they said stated multiple times, multiple ways, that you must...
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1.0
Product
Esecuritel Cell Phone Claim
I didn't like
  • Replacement insurance plan
#1111464
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they hung up on me, then blocked my number after i tried calling back.they took my money, then sent the wrong phone, then wouldnt talk to me about it. The "customer service rep" hurried me through finding the serial number, then hung up when I couldn't find it, saying...
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Esecuritel Cell Phone Claim
#1030746
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Worst Company I've ever dealt with.Denied claim because we only had "damage coverage and not malfunction coverage," even tough we supposedly purchased full protection. Web site idiotically non-functional. Long wait time on hold (other than when I had to change credit...
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1.0
Product
Esecuritel Cell Phone Claim
#988059
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In 2014 I purchased an Iphone from Target and purchased the esecuritel insurance along with it. Since then I have paid 7.99 a month for the insurance and that totals 191.76. I have been attempting for 4 months to use the insurance. They say they have no record of me,...
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Anonymous
Anonymous

When Target signed you up, they most likely put it under someone else's name. Maybe a spouse or friend? Everything that's Inputted from Target's system, is then available on e...

1.0
Product
Esecuritel Cell Phone Claim
I didn't like
  • Scam
  • Refused to let me speak to a manager
  • Customer service rep named mary
#938346
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So i have this phone for a couple months, and one day the thing quit charging.I tried new cords, wiggled the thing, let it sit, you name it. I think to myself, "i have insurance! They can help because i pay them to do so!". Wrong. I file the claim, and no questions...
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Product
Esecuritel Cell Phone Claim
#924815
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eSecuritel that has never properly worked. The phone doesn't even have the numbers on the back of the phone to read off to customer service. I had been out of the country and busy with work that I haven't had time to dea with getting a new phone. Now that I have time...
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1.0
Product
Esecuritel Cell Phone Claim
#922907
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If I could give them (-100) I would in the heart bid!!!! This is the WORTH EVER "INSURANCE COMPANY"... First of all I had to have luck to even get anyone on the line!!! Then I had to feel up the application with info that was already on there website, they said that it...
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1.0
Product
Esecuritel Cell Phone Claim
I didn't like
  • Refused to provide service i paid for
#903331
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I got a SAMSUNG GS6 BLACK 32GB, and I have 2 claims per contract , but the first one I had to pay cuz my phone was crack, from the screen .And I pay them, so they were happy... then I had a problems with the software and the hardware since it was not getting charge...
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2.3
Esecuritel Amherstburg, Ontario
Product
Esecuritel Cell Phone Claim
I liked
  • Shipping speed
I didn't like
  • Tried to downgrade my phone
  • Poor quality
  • Customer service reps
#874669
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My phone screen was damaged and put in a claim w/ eSecuritel. They promptly sent a replacement phone but did not put apt # on shipping label. After tracking UPS had it resent with a notice that I had 10 days to return or could be charged $200.00. After receiving I...
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Product
Esecuritel Cell Phone Claim
#872288
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my phone stop working, I made the claim intermediately, they informed me that they do not carry the same as mine (Sony Xpedia Z3), at the time purchasing the insurance I was told by the store that the insurance would replace my phone for the same (if Available) or a...
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Product
Esecuritel Cell Phone Claim
#865716
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Esecuritel Cell Phone Claim Review

#905917
1.0
Details
This is the worst insurance company ever! The first claim I filed, they sent me 3 (yes three) phones that didn't work. The 4th that finally did work took us 4 hours to get the phone working and that was a Verizon tech assisting us. The are denying a new claim for something that isn't my fault. I'm getting a run around from the entire company. Please save your money or just go buy AppleCare.
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