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I purchased the protection program 15 months ago after purchasing new phones for myself and my daughter through Target. The Target rep who sold us the phones assured us that it would be an easy and quick process whereby they would "just send you a new phone" if the old...
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1.2
I liked
  • Able to call seven days a week
I didn't like
  • Did not deliver as promised
#1047160
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Save your money or you will be writing a post to this site. They give you the run around and deny your claim even if Virgin Mobile tells you that you have coverage. Customer service is the poorest you can get. If something happens to your phone you better file a claim...
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1.0
I didn't like
  • Poor
#1033605
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I purchased a phone for my son from Target and bought the insurance they offered. I recently tried to contact esecururital and found that the company changed it's name and or ownership and never notified me. I finally was able to make contact with someone at which is...
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1.3
#1032688
Reply to reviews

eSecuritel - Scam artists

eSecuritel
#1054709
1.0
*** esecurtel To anyone who activates a new phone do not subscribe for a mobile protection plan through these guys. They're a bunch of *** and greedy bastards. I don't even have mobile protection yet they keep taking money from me I don't have. Just be warned they will charge more than they advertise
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Esecuritel Claim Review

eSecuritel
#1029344
1.2
I had an issue w my tablet charging so sent it in w no premium..they returned it saying multiple parts were missing..how the *** is that possible..it was never taken anywhere else nor was it ever opened..that is y i pay $13 a month so they can do the job. Then i had to continue makn payments on it even tho it wasnt working..
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Short Review for February 13, 2017, Pc_other

eSecuritel
#1007230
Do not buy phone insurance.
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Esecuritel Website Review

eSecuritel
#974932
1.0
I can not access our account to fileba claim. The site keeps saying an error occurred. Why am I paying for phone insurance if the company can not be accessed to honor their contract? Next stop: Verizon and the BBB. DO NOT USE THIS COMPANY! I should have checked the reviews instead of trusting Verizon to set us up with this insurance company.
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they hung up on me, then blocked my number after i tried calling back. they took my money, then sent the wrong phone, then wouldnt talk to me about it. The "customer service rep" hurried me through finding the serial number, then hung up when I couldn't find it, saying...
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#1030746
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This is the worst company! After paying my premium for over 2.5 years (over $300 total) I went to file a claim and they want 200$ deductible to replace my Samsung S5 with a refurbished Samsung S5 (which you can buy out of pocket for 140$) Im not about to pay an...
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1.0
#1026899
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From start to finish it has been a complete nightmare trying to file a claim with Esecuritel. They're customer service is non-existent, in fact, they use a 3rd party call center who is unable to make decisions and has no business handling their claims. Email directly...
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#1002125
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I am a brightstar insurance agent over the phone FROM THE US, im currently working there, and i want to say that i hate my job because what they make us do is to make people's life miserable. Im there telling the client that i cant help them, because my higher level...
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Anonymous
Anonymous

Sorry This Truly Must Blow.....

#993526
Reply to reviews
More like eSecuriHELL! My wife dropped a can on her phone screen and we were about to submit a claim with eSecuritel. Little did we know that we would endure 2.5 weeks of UNMITTIGATED ***. Starting with the fact that they immediately informed us of the $169 deductible...
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1.0
#992663
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My elderly mother purchased a flip phone in 6/14 and it was added to my account. I recently learned that she has been paying $4.99 a month for insurance on a phone that cost less than $100! I called ESH*TECH on 12/6 and cancelled the insurance. Was told she would get a...
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offconsumerpissed
off***sumer***ed

Stop. Old people aren't automatically incapable of doing anything. If she requested and agreed to the insurance, good for her.

#989391
Reply to reviews
Worst Company I've ever dealt with. Denied claim because we only had "damage coverage and not malfunction coverage," even tough we supposedly purchased full protection. Web site idiotically non-functional. Long wait time on hold (other than when I had to change credit...
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1.0
#988059
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