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1.2 Based on 119 reviews
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Made a claim with esecuritel, it took me almost three months to receive my phone. After the run around they gave me! Spent numerous hour lunches on hold, having my calls dropped and/or having rude associates. I've worked retail and know the lingo. They had literally no empathy and would give hella attitude. Halfway through the process i lost the phone. Told an associate and he assured me to just call after receiving the new phone cause they... Read more

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Ok so this saga continues. We shipped the defective phone back on 11/12/2016 they received it on 12/18/2016. I called them to check on the status on 11/30/2016 and was told I needed to also send back the original phone along with the defective phone. Well I told them that I can't do that as I need it for all my contacts and they told me they can't do anything for me and that they will close the case. I replied that I want my deductible back as... Read more

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This is regarding my Phone Number ***-***-**89 My screen got damaged after enrollment. And My claim got approved on Nov 3 2016 after submitting many documents and calls. Then I got an email that I will be getting a Reimbursement Gift Card as they done have the phone available. So I called Customer Care and Mr Chris has answered my queries. I called to check the status for my claim. He said the claim is approved and as they don't have the phone... Read more

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This company makes my blood boil! I wonder how many people have been scammed. I have been a loyal customer and they know how to rob you! They give you the run around and tell you to wait for a confirmation email for when you can call and resolve your claim. After five days of waiting with no phone and no one gets in contact with you. You call back to speak with someone and they pass you to a so called manager. You explain your situation and... Read more

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Yes, eSecuritel knows how to give you the runaround after taking your money, I have been paying them for insurance for many years now & have finally needed to submit a claim, I called on Oct 6th to file and couldn't comply with waiting for the phone by mail & sending them my broken phone back, as I was leaving the country in 2 days time & would be gone for 30 days, the agent on the phone said basically that my phone call was a current claim... Read more

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Ya gotta love Cell Phone Insurance Companies. Yesterday my wife got her replacement phone we turned it on and it's a defective phone. I call up esecuritel at 4:30 pm I get a woman with a very thick accent but I was barely able to understand her. We go through the whole procedure and then she asks me for my credit card. I ask why since I have already paid for my deductible $199. She says it's just in case I don't return the phone. Ok I give it to... Read more

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Ya gotta love Cell Phone Insurance Companies. Yesterday my wife got her replacement phone we turned it on and it's a defective phone. I call up esecuritel at 4:30 pm I get a woman with a very thick accent but I was barely able to understand her. We go through the whole procedure and then she asks me for my credit card. I ask why since I have already paid for my deductible $199. She says it's just in case I don't return the phone. Ok I give it to... Read more

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When I signed up for the policy, I was not made aware that there's a deductible of $200 for repairs. Many phone repairs cost less than this, so the policy isn't really worth it. I was able to fix my phone for much less not using the insurance policy. Also, the customer service is terrible. I submitted a claim online, then had to provide an additional notarized claim affidavit. I was told that they received the additional documentation, and would... Read more

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I contacted Esecuritel today, 11/7/2016, after finding charges on my bank account. When I game them my name, they had not information. They then asked for the first 6 numbers of the card and the last 4 still no information. But they can't cancel it out because they have no record of me, yet they charge me nine dollars a month for cell insurance. Read more

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So far unsuccessful in trying to return old phone can I get an address to return or RMA being delayed

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