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1.2 Based on 110 reviews
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Made a claim August 22nd Sept 26 still making me jump through hoops. The website says make a claim in 3 easy steps but these guys are so crooked. I sent a PDF of my claim 3 different times and once through my service provider it always says illegible. Why can't you read a PDF document? should I make my claim in Sanskrit? They made me add myself as a user and get the claim notarized. Now they want the administrator to file and notarize the claim... Read more

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So i have this phone for a couple months, and one day the thing quit charging. I tried new cords, wiggled the thing, let it sit, you name it. I think to myself, "i have insurance! They can help because i pay them to do so!". Wrong. I file the claim, and no questions asked it gets denied. Just *** me, right? The list of issues they propose to insure seem to be a lie. Or a joke? Not sure. Bottom line is that these dicks are terrible at doing what... Read more

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I had a claim and they sent me a replacement. After 3 weeks the phone touch screen would not work or start typing without touching it. I called them and they stated i had 3 replacement phones outstanding which is totally false. Then they want me to send in my phone and after they review they will send a replacement in the next few weeks. Poor customer service and replacement phones are junk. I paid for insurance for the last four years and this... Read more

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I decided to get this insurance when I bought my new iPhone 6s at target and April 2016. It'll late August 2016 I had to make a claim on my phone got water damage. The initial claim process was OK, but they sent me a defective phone. I immediately followed the instructions regarding replacing the defective phone, but was met with constant hurtles. They gave me a claim form which had to be notarized, which was easy for me because there's a ... Read more

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This company is a scam!!!! As soon as I completed the claim for my IPhone lost, I didn't have anymore access on my account. On the call I was told that they can't use emails for communication, and they're not obligated to send any notifications or communication via mail. The only way to get in touch with them is by calling. In the end they asked for $214.00 for their refurbished replacement?????

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I had received a IPhone from. eSecuritel that has never properly worked. The phone doesn't even have the numbers on the back of the phone to read off to customer service. I had been out of the country and busy with work that I haven't had time to dea with getting a new phone. Now that I have time I called customer service and they said I had to file a claim within 90 days to get a new phone at no charge. At this rate I may have just bought a... Read more

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They are absolute idiots who call their customers liars! I would NEVER do business with them again! Ron

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This is the ABSOLUTE WORST company I've ever had to deal with. My original phone screen cracked so they sent out a defective phone that motherboard crashed and lost ALL my information on it, they then filed another claim and sent me yet another defective phone that malfunctions. I called back and they said they were sending an escalation for another phone with a different make and model. After a week I followed up with them on the escalation and... Read more

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They sent me a defective replacement phone to begin with then denied me a replacement. The phone didn't receive a lot of text messages even after speaking to the tech department they told me it was the phone and not their network. Garbage.

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I lost my Samsung S6 edge 32GB after using for 11 months and when I claimed for a replacement they charged me 199$. As per their website they should charge me 125$ for phone between 400-598.99$. I looked into all the websites like bestbuy,target,amazon etc (Recommended by Samsung official website) and the costliest I found was 530$. So I called up Esecuritel and they say they only consider the phone cost when you buy them which make no sense to... Read more

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