I WAS TOLD BY TARGET WHEN I PURCHASED THE PHONE THAT THIS INSURANCE WAS BETTER AND CHEAPER THAN APPLE CARE. TARGET ALSO SCAMMED ME BY TELLING ME THAT THE DEDUCTIBLE WENT TOWARDS THE PREMIUM, WHICH IT DOES NOT. AFTER 2 YEARS OF PAYING $9.99 A MONTH I WAS TOLD THAT I...Read more
Paid $7.99 a month for the last 3 years to protect my son's phone. Well he lost it, but we weren't sure when and while we searched for it, we bought a disposable phone. Filed the claim with Esecurital and they said stated multiple times, multiple ways, that you must...Read more
I didn't like
- Replacement insurance plan
I been paying for protection plan since I purchased my iPhone didn't look at contract no need I take care of my phone 1 year goes by now I need the protection plan so I called them to see what they can do guess what they can't find account or emei from my phone now I'm...Read more
Esecuritel - They won't cancel a contract...
I'm arguing with the bank at this time. Esecuritel claimed they couldn't find my account number, therefore couldn't cancel the contract. My bank put a stop payment ($36), but somehow the charge came through anyway,on my debit card. Cancelled debit card, got new one, they somehow charged that. Bank says they got my card number somehow, even though I never used it. I say the bank needs to figure out how the scam is happening. This...
Esecuritel - Scam artists
*** esecurtel To anyone who activates a new phone do not subscribe for a mobile protection plan through these guys. They're a bunch of *** and greedy bastards. I don't even have mobile protection yet they keep taking money from me I don't have. Just be warned they will charge more than they advertise
Esecuritel Claim Review
I had an issue w my tablet charging so sent it in w no premium..they returned it saying multiple parts were missing..how the *** is that possible..it was never taken anywhere else nor was it ever opened..that is y i pay $13 a month so they can do the job. Then i had to continue makn payments on it even tho it wasnt working..
Short Review on February 13, 2017
Do not buy phone insurance.
I purchased the protection program 15 months ago after purchasing new phones for myself and my daughter through Target. The Target rep who sold us the phones assured us that it would be an easy and quick process whereby they would "just send you a new phone" if the old...Read more
- Able to call seven days a week
I didn't like
- Did not deliver as promised
Save your money or you will be writing a post to this site. They give you the run around and deny your claim even if Virgin Mobile tells you that you have coverage. Customer service is the poorest you can get. If something happens to your phone you better file a claim...Read more
I purchased a phone for my son from Target and bought the insurance they offered. I recently tried to contact esecururital and found that the company changed it's name and or ownership and never notified me. I finally was able to make contact with someone at which is...Read more
they hung up on me, then blocked my number after i tried calling back. they took my money, then sent the wrong phone, then wouldnt talk to me about it. The "customer service rep" hurried me through finding the serial number, then hung up when I couldn't find it, saying...Read more
This is the worst company! After paying my premium for over 2.5 years (over $300 total) I went to file a claim and they want 200$ deductible to replace my Samsung S5 with a refurbished Samsung S5 (which you can buy out of pocket for 140$) Im not about to pay an...Read more
From start to finish it has been a complete nightmare trying to file a claim with Esecuritel. They're customer service is non-existent, in fact, they use a 3rd party call center who is unable to make decisions and has no business handling their claims. Email directly...Read more
I am a brightstar insurance agent over the phone FROM THE US, im currently working there, and i want to say that i hate my job because what they make us do is to make people's life miserable. Im there telling the client that i cant help them, because my higher level...Read more
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